Policies
Terms and Conditions
Cancellation Policy
We understand that plans can change from time to time. With that in mind we must impose a cancellation policy. If you need to cancel your tour within one week of the scheduled date we would be happy to refund your fees less the prepaid reservations to 3rd party business. If you are able to reschedule your tour date in most conditions this will preserve your deposit. If we have to cancel the tour due to extreme weather or other factors we will refund your deposit in full.
Weather Policy
Sometime the weather can interrupt our tours. Rain and Strong wind will make it difficult to do our tours. In the case of extreme weather we will negotiate with you to find another date to complete the tour or refund your deposit as per cancellation policy.
Behaviour Policy
We strive to provide a professional tour in which everybody is valued. We respect all our clients and ask that they also give their tour guide the same respect in return. Although difficult, your tour guide may respectfully warn our clients of any misappropriate behaviors. If the inappropriate behavior continue further action will be taken to ensure that clients are properly respected.
Disclosure
We ask that you disclose any information with us that is necessary so that we can provide professional service. This may include but is not limited to Medical issues, limiting factors that will hinder your tour. We will try our best to minimize the impact this has on your tour.